Sony’s PlayStation Stars loyalty programme is offering better customer support to those at a higher reward tier.

As reported by VGC, those using the service after its launch in Japan today, September 29, have complained that those on the service’s fourth tier get improved customer support. Users can move up tiers by buying games from the PlayStation store and earning trophies, effectively meaning that those with more money will receive better support from Sony.

“When contacting PlayStation Customer Support, you will be given priority in the chat order,” the reward list reads, and getting there requires users to first buy four games from the PlayStation Store and earn 128 rare trophies.

Those who’ve done so will therefore be able to speak with PlayStation’s customer support ahead of those who’ve spent less money, something that has some users upset.

It’s not guaranteed that this PlayStation Stars reward will arrive with the North American, European, and other versions of the service, but Sony hasn’t indicated that anything will be different between regions.

The reward programme will also give players the likes of PlayStation Store wallet funds and select PlayStation Store products, alongside a series of virtual collectibles (that are definitely not NFTs).

Ryan Dinsdale is an IGN freelancer. He’ll talk about The Witcher all day.



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